Mövenpick Villas & Residences Phu Quoc
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Swiss dishes like you've never tasted before, prepared with care and served from the heart in our restaurants worldwide.
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Where Life Tastes Sweeter
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Memorable Meetings & Sparkling Celebrations
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With enticing venues and a menu of professional services, our meetings solutions are a recipe for success.
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Events bursting with flavour
With a touch of sugar, spice and everything nice, we’ll help you celebrate life’s rich moments.
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Reviews
1197 avis
Our stay here was exceptional. The hotel, service and food/drinks are amazing. A big thank you to Phi who was our waiter when I proposed to my now fiancée on the beach. Will definitely be coming back here again! Our trip has been Incredible!! 😁
I’m having such a great time staying at the Movenpick in Phu Quoc. The location is fantastic — right by the beach with beautiful views and a peaceful atmosphere. The building itself is modern and elegant, and the facilities are top-notch, from the pool to the restaurants and everything in between. What really stands out, though, is the staff. Everyone here is incredibly friendly, always smiling, and ready to help with anything you need. They’re clearly well trained and genuinely care about making your stay as pleasant as possible. I want to give a special shout-out to Tho, one of the waitresses — she’s been especially kind and attentive throughout our stay. If you’re looking for a relaxing and high-quality experience in Phu Quoc, I’d absolutely recommend staying here!
All the food was excellent and the service out of this world. Highly recommend, if you want to enjoy a good meal and warm service this is the place. We took the romantic dinner and everything worked smoothly and I strongly recommend it. If you are planning a vacation this is the place!
Had to write another review as I felt coerced to write a 5 star review earlier. My family and I booked a 3 bedroom beachside villa with the intent that our toddler sleeps in his own room. On check-in we realised that the 3 bedroom villa we had received had a layout where two of the bedrooms were actually located outside of the main villa - meaning you had to walk outside to enter them. Obviously this was not ideal, and when we asked for another room configuration we were told that this was the only option we had. To try and ensure our toddler had space, we asked if one of the single mattresses from one of our outdoor bedrooms could be moved into the main bedroom for us. They said no and that the mattresses could not be moved as they were secured to the bed. We were then given an option to rent a spare bed for $50 a night. Not ideal given we had already spent $750 a night on our three bedroom villa. We ended up moving the mattress ourselves (it was not secured) and then called again the next day to see if there were other villa options. Once we asked to speak to a manager - magically a three bedroom beachview villa with an in villa configuration appeared, but only after much calling and them telling us they were booked out for the week. So we went from no such room exists, to it being booked out, to having it available. They only allowed us to check into that room after 6pm. This was a terrible experience, but the new room ended up being much better. I had read reviews that some villas had hosts, but we had no such luck and our phones kept hanging up in the villa so it was difficult to get much service, unless it was through messaging on the app. With our villa we also got offered a happy hour each day, however it seems like the locations would change and so we only ended up going to one on level 8. This was great, but when we tried to go again they directed us to the Aura lounge who said there was no special members happy hour. Communication between staff here also needs to improve. This resort also has very few restaurant and activity options if you are looking for something with a variety, I would suggest elsewhere or eat outside. One shining light though is the staff on the level 8 breakfast. They were lovely and the friendliest staff of the lot. Lastly, I feel compelled to write this review, as I was forced to write a positive one in order to accomodate a late check out for my family. The receptionist edited it, and also asked to check that I published my review before she would offer it to me. This seems deceitful and dishonest. Overall, while the room was beautiful and the beach was clean, this resort was lacking and staff communication and treatment of the customer should definitely be improved.
An amazing stay at this hotel and I want to extend my sincere thanks to the incredible staff who made my experience so special. A big shoutout to Ky, who went above and beyond with their helpful assistance throughout my stay. Your professionalism and warm attitude were much appreciated! Also, I would like to thank Louis, Nhu, Hoang, and Sparrow at the Aura restaurant for their outstanding service. The food was absolutely delicious. Their attentiveness and friendly demeanor truly made dining here a pleasure.
